FAQ

  • Where is the store based?

    Nashville, TN

    What is this store’s return and exchange policy?

    All items are final sale. If your package arrives damaged, please email me immediately at hello@torianne.ink with photos and your order number. I’ll do my best to resolve the situation!

    Do you accept orders placed outside of the US?

    We sure do!

    How long will it take to receive my order?

    I begin packing orders every Friday and bring them to the post office Saturday morning. If there is a large batch of orders to process, I may need the whole weekend to pack them. Thank you so much for understanding! Once I finish processing your order, you’ll soon receive an email with a tracking number.

    How fast USPS delivers your order is described below. In addition, the efficiency of your local postal service may effect the shipping time.

    Domestic orders (US) – 2 to 10 business days
    International order (Outside US) – between 2 and 12 weeks.

    Customs and Import Taxes?

    Buyers are responsible for any customs and import taxes their country may require. I am not responsible for delays due to customs.

    How can I get in contact with you about my order?

    Feel free to email me at hello@torianne.ink Please do included your order number so I can look up your order status faster! Thank you!

    Caution! Please do not contact me on Twitter, Instagram, Facebook or any other social media platform about your order because there is a high chance I will not see your message! I want to help you as much as possible so please do use the method mentioned above.

    What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly at hello@torianne.ink. Did your package arrive damaged? Please let me know as soon as possible with photos of the damaged package and order number.