FAQ

  • Where is the store based?

    Nashville, TN

    What is this store’s return and exchange policy?

    All items are final sale. If your package arrives damaged, please email me immediately at hello@torianne.ink with photos and your order number. I’ll do my best to resolve the situation!

    Do you accept orders placed outside of the US?

    We sure do!

    How long will it take to receive my order?

    I pack orders every Friday and bring them to the post office Saturday morning. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

    How can I get in contact with you about my order?

    Feel free to email me at hello@torianne.ink or use the contact form. Please do included your order number so I can look up your order status faster! Thank you!

    Caution! Please do not contact me on Twitter, Instagram, Facebook or any other social media platform about your order because there is a high chance I might not see your message or I don’t know who you are! I want to help you as much as possible so please do use the two methods mentioned above.

    What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly at hello@torianne.ink. Did your package arrive damaged? Please let me know as soon as possible with photos of the damaged package and order number.